JSO 81001

（CQMS ／ Customer-focused Quality Management System）

It is necessary to establish and operate a system that manages the entire process from manufacturing to providing products and services from the customer’s perspective.

Even if good products or services are provided, they are meaningless if their price or delivery time does not match customer expectations. Similarly, even if they are inexpensive and readily available, they are equally meaningless if their quality is too low.

By consistently adopting the customer’s perspective and maintaining a balance between Price, Quality, and Delivery, a cycle that further enhances customer satisfaction can be properly operated. JSO CQMS provides the standard for this.

Products and services must be manufactured and delivered using highly reproducible, established methods, with pricing and delivery times verified from the customer’s perspective.

A system must be established to continuously monitor, measure, analyze, and evaluate quality, including feedback from customers.

Processes must also be systematized to ensure identified issues are appropriately addressed and improved.

To achieve CQMS, regular training is required not only for organizational management but also for human resources.

All these elements must be verified through the critical filter of the customer perspective, and JSO CQMS provides the standards for this.